The Casa Tradizionale
Effective Date: 1 Jan 2025
Overview
At The Casa Tradizionale, we strive to provide high-quality clothing and ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.
Eligibility for Returns
- Returns are accepted within 7 days of receiving the product.
- The item must be unused, unwashed, and in its original packaging with all tags intact.
- Parcel Opening Video is must for Return and Refund.
- Sale items, gift cards, and customized products are not eligible for return.
- Items that are damaged due to misuse or improper care will not be accepted.
Return Process
- To initiate a return, please contact our support team at info@casatradizionale.com with your order number and reason for return.
- After approval, you will receive return instructions and a shipping address.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Once received and inspected, we will notify you of the approval or rejection of your return.
Refund Policy
- If approved, refunds will be processed within 7-10 business days to the original payment method.
- Shipping charges are non-refundable, except in cases of incorrect or defective products.
- If your refund is delayed, please check with your bank or payment provider before contacting us.
Exchanges
- Exchanges are available for size or color issues, subject to stock availability.
- Customers must return the original item before a replacement is shipped.
Damaged or Defective Items
- If you receive a defective or incorrect item, please notify us within 48 hours of delivery.
- We will arrange a replacement or issue a full refund, including shipping charges.
Cancellations
- Orders can be canceled within 24 hours of placement if they have not been shipped.
- After shipment, cancellations are not possible, and the standard return process applies.
Contact Us
For any refund or return-related queries, please reach out: The Casa Tradizionale
Email:info@thecasatradizionale.com
Phone: +91- 8460-148-959